Introduction

There are a handful of Conversational AI features that require activation. Some you can do yourself; others LivePerson must do for you. Below is a handy list.

Generative AI in the Conversational Cloud

Learn how to activate our Generative AI features.

Conversation Builder

• Voice bots (virtual assistants): Learn how to activate this feature.

Contact us to get started with:

• Post-conversation survey bots: Obtain feedback from the consumer on their experience with your brand.
• File Upload: Allow consumers to upload files in automation conversations with bots.
• The Upgrade button on the Releases page: Use when upgrading a bot to a new release.
• The SET_USER_PROFILE system pattern: Use for setting the consumer’s name in their profile in Conversational Cloud.
• LivePerson Functions integrations: Use to invoke a function that is deployed to the LivePerson Functions (Function as a Service or FaaS) platform. If your account is eligible for LivePerson Functions usage, you can get started right away. Otherwise, contact us.

Conversation Orchestrator

Contact us to get started with:

• v2 of the Conversation Orchestrator APIs: These APIs are more scalable and more secure.

Intent Manager

Contact us to get started with:

• Intent Discovery and Analysis features: Enable intent "listening" (intent tracking) on a domain, analyze intent trends, and more.
• The Optimize tab (AI Annotator): Empower agents to provide feedback on consumer intents.