Introduction
There are a handful of Conversational AI features that you need to have your LivePerson representative turn on behind the scenes before you can start working with them. To facilitate that request, so you can get all desired switches flipped at once (if you choose), here’s a handy list below.
Conversation Builder
Contact us to get started with:
- Post-conversation survey bots: Obtain feedback from the consumer on their experience with your brand.
- File Upload: Allow consumers to upload files in automation conversations with bots.
- The Upgrade button on the Releases page: Use when upgrading a bot to a new release.
- The SET_USER_PROFILE system pattern: Use for setting the consumer’s name in their profile in Conversational Cloud.
- LivePerson Functions integrations: Use to invoke a function that is deployed to the LivePerson Functions (Function as a Service or FaaS) platform. If your account is eligible for LivePerson Functions usage, you can get started right away. Otherwise, contact us.
Conversation Orchestrator
Contact us to get started with:
- v2 of the Conversation Orchestrator APIs: These APIs are more scalable and more secure.
Intent Manager
Contact us to get started with:
- Intent Discovery and Analysis features: Enable intent "listening" (intent tracking) on a domain, analyze intent trends, and more.
- The Optimize tab (AI Annotator): Empower agents to provide feedback on consumer intents.