LiveEngage for Bots is the first comprehensive platform that enables developers to launch, manage, secure and optimize bots at a massive scale. A wide array of APIs and SDKs is now available to bot makers to develop human-like bot experiences that consumers love and large brands can scale across their customer base.

Develop your bot on our platform and enjoy all of the benefits our advanced technology brings

  • Deployment across our messaging channels: SMS, Facebook, Web Messaging & In-app Messaging
  • Real time sentiment analysis and reporting
  • Queue management and advanced routing
  • Conversation management, including escalation to human agents and transfer back and forth
  • Secure access to our backend systems via integration engines
  • Use of our bot studio to design and track bots
  • Detailed analytics and reports on bot performance

Our developer community has documentation on the many APIs and SDKs you can use to build custom agent tools and applications.

In LiveEngage, bots are treated as agents, which enables them to become an integral part of a scalable and efficient customer care system.