Overview

You can use the Bots Status application that's intended for monitoring agent connectors to monitor the agent connector for your post-conversation survey bots. Unlike other bots, post-conversation survey bots all share a single connector, making them easier to manage.

Successfully deployed survey bots display "Deployed" beneath the bot name.

Since all survey bots share a single agent connector, performing any operation on the agent connector affects all the survey bots.

Troubleshooting - Redeploy the connector

Redeploying the connector stops and restarts it. Use this as a troubleshooting technique when the connector appears to be in a stuck state.

To redeploy the survey bot connector

  1. Access the Bots Status application as described here.
  2. Click the PCS Connector tab.
  3. Click (3-dot icon) beside the connector, and select Redeploy Connector.

Disable a single survey bot

For information on this, see here.