Introduction

You can use the Bot Status application that's intended for monitoring agent connectors to monitor the agent connector for your post-conversation survey bots. Unlike other bots, post-conversation survey bots all share a single connector, making them easier to manage.

Successfully deployed survey bots display "Deployed" beneath the bot name.

The PCS Connector tab on the Bot Agents page in Bot Status

Since all survey bots share a single agent connector, performing any operation on the agent connector affects all the survey bots.

Undeploy the connector

Undeploying the connector stops the connector. Since undeploying the connector takes all your survey bots offline, undeploy whenever you need to do this for some reason. (Use Reploy Connector to restart the connector when you’re ready.)

Before undeploying the survey bot connector, open each survey bot in LivePerson Conversation Builder, access the bot’s Skill setting in Bot Settings, and assign a test skill or any unused skill. If you don’t do this, you’ll encounter issues: The conversation will get stuck in a “Survey in progress” state, but the survey won’t start (since you’ve undeployed the connector).

To undeploy the survey bot connector

  1. Access the Bot Status application.
  2. Click Bot Agents in the upper-left corner, and then click the PCS Connector tab.
  3. Click Three-dot icon (Agent menu) beside the connector, and select Undeploy Connector.

Redeploy the connector

Redeploying the connector stops and restarts it.

If the connector appears to be in a stuck state, use this as a troubleshooting technique.

To redeploy the survey bot connector

  1. Access the Bot Status application.
  2. Click Bot Agents in the upper-left corner, and then click the PCS Connector tab.
  3. Click Three-dot icon (Agent menu) beside the connector, and select Redeploy Connector.

Refresh surveys

When you refresh surveys, all survey metadata and data is regenerated. This includes all the IDs for the surveys, questions and answers.

You might need to refresh surveys as a troubleshooting technique if you find that the consumer’s input in the bot’s survey interactions isn’t being reflected in reporting in Analytics Builder or MCS Toolkit.

To refresh surveys

  1. Access the Bot Status application.
  2. Click Bot Agents in the upper-left corner, and then click the PCS Connector tab.
  3. Click Three-dot icon (Agent menu) beside the connector, and select Refresh Surveys.

Disable a single survey bot

See this section.