As you add and manage articles, there are a number of validation checks that are performed by the system to enforce limits and thereby promote best practices.

Starting on October 18, 2020, these limits are enforced by the application. However, internal knowledge bases created before this time are exempt; you are only warned that you are exceeding the limit in question. The add or update operation is still permitted.

Knowledge base-level limits

Attribute or setting Limit
Number of articles per knowledge base 250 in number

Article-level limits

Attribute or setting Limit
Title 128 characters
Summary 250 characters
Detail 1000 characters
Intent qualifiers 40 in number
Positive learnings 10 in number
Negative learnings 10 in number
Tags 10 in number
length of each tag: 25 characters
Categories length of each tag: 25 characters
Content links (content, audio, image and video) 1000 characters