After you’ve added a knowledge base and finalized its content, you can expose its articles to consumers by:

If you’re adding a Knowledge Base integration in a bot, send the content to the consumer using the appropriate Conversation Builder interactions in the bot:

Take advantage of these interactions to make the most of your article content, which might include:

  • A summary section
  • A detail section
  • A content URL
  • An image URL
  • A video URL
  • An audio URL

The following serves as an example:

Video and Audio statements currently aren’t supported by Conversational Cloud, so they can’t be added to dialogs in Conversation Builder. However, as an alternative for video, you can use a Text statement that includes a video URL as a link.