These are engagement-related events, including rendering, display and interactions with the engagement.

START

This event is triggered when the flow to display the engagement has started.

Event Information

Name Value
eventName "START"
appName "LP_OFFERS"

Event Properties

Name Description Type / Value Notes
contexts The engagement and page context ID (impression ID) in the current monitored session. Array of Objects Example:
[
{"EngagementContext":{"id": "1"}},
{"pageContext":{"id":"173828"}}
]
campaignId The engagement’s campaign ID. ALPHA_NUMERIC  
engagementId The engagement ID. ALPHA_NUMERIC  
engagementRevision The engagement revision. ALPHA_NUMERIC  
engagementType The engagement format. Numeric Available values: 0: "Peeling corner", 1: "Overlay", 2: "Toaster", 3: "Slide-out", 5: "Embedded", 6: "Sticky"
contextId The engagement context ID (engagement impression ID) in the current monitored session. ALPHA_NUMERIC  
zoneId Internal. The engagement zone ID. ALPHA_NUMERIC  
state The agent's state Numeric Available values: 1 - online, 2 – offline, 4 - busy
confKey Internal. CampaignId + EngagementId + Revision. string  
tglName Internal. The engagement format description. string  
done If the configuration has finished loading. Boolean  
engagementName The engagement name as defined in LiveEngage UI. string  

Example:

{
    "contexts": [
        {"EngagementContext": {
                "id": "1"
            }
        },
        {"pageContext": {
                "id": "1738225948"
            }
        }
    ],
    "campaignId": 210599710,//The campaign Id
    "engagementId": 210600710,//The engagement Id
    "engagementRevision": 18,//The revision we are going to show
    "engagementType": 3,//The engagement type
    "contextId": "1",//The context (instance in memory on the backend)
    "zoneId": 471288710, //The zone this is on
    "state": 2, //The current state of the agents (online, offline, busy) , to set the display state
    "confKey": "210599710_210600710_18",
    "tglName": "slider" //The taglet that needs to be downloaded
    "done": true, //If the configuration has finished loading
    "engagementName": "Slide-out chat button" //The description of the engagement
}

OFFER_DISPLAY

This event is triggered when the engagement has been rendered and is going to be displayed on the page.

Event Information

Name Value
eventName "OFFER_DISPLAY"
appName "LP_OFFERS"

Event Properties

See START event.

Example:

{
    "contexts": [
        {"EngagementContext": {"id": "2"}},
        {"pageContext": {"id": "1738225948"}}
    ],
    "campaignId": 248955910,//The campaign Id
    "engagementId": 248956110,//The engagement Id
    "engagementRevision": 14,//The revision we are going to show
    "engagementType": 6,//The engagement type
    "contextId": "2",//The context (instance in memory on the backend)
    "zoneId": 471288510,//The zone this is on
    "state": 2,//The current state of the agents (online, offline, busy) , to set the display state
    "confKey": "248955910_248956110_14",
    "tglName": "overlay",//The taglet that was downloaded
    "done": true,//If the configuration has finished loading
    "engagementName": "Mine"//The description of the engagement
}

OFFER_IMPRESSION

This event is triggered when the engagement has been displayed on the page.

Event Information

Name Value
eventName "OFFER_IMPRESSION"
appName "LP_OFFERS"

Event Properties

See START event.

OFFER_CLICK

This event is triggered when the engagement has been accepted by a user.

Event information

Name Value
eventName "OFFER_CLICK"
appName "LP_OFFERS"

OFFER_TIMEOUT

This event is triggered when an engagement duration has timed out.

Event Information

Name Value
eventName "OFFER_TIMEOUT"
appName "LP_OFFERS"

Event Properties

See START event.

OFFER_DECLINED

This event is triggered when an engagement is closed by a user.

Event Information

Name Value
eventName "OFFER_DECLINED"
appName "LP_OFFERS"

Event Properties

See START event.

OFFER_REMOVE

This event is triggered when an engagement is removed from the DOM (auto or user initiated).

Event Information

Name Value
eventName "OFFER_REMOVE"
appName "LP_OFFERS"

Event Properties

See START event.