Solutions
IVR Use Case
IVR Deflection With LiveEngage, brands can deflect voice calls to messaging or chat, lowering the number of calls occupying your agents. This document provides an overview of the solution, setup and deployment.
Mobile App Messaging Use Case
Mobile App Messaging Specifically designed for brand-to-consumer messaging, LiveEngage connects brands to their customers via apps. Use this document to start integrating LiveEngage with your own mobile apps.
Customer Facing Bots Use Case
Customer Facing Bots LiveEngage gives brands control over both human agents and bots in a single console. Deploy, monitor, measure, train, and decommission bots from a convenient, central location.
MCS Toolkit Use Case
MCS Toolkit The MCS Toolkit is a powerful new feature to rapidly access Messaging and Engagement history data in order to analyze your consumer sentiment. It was built using LiveEngage's APIs; learn more here.
CRM Integrations
CRM Integrations The LiveEngage platforms can integrate with your CRM software to allow your agents quick and easy acccess to its records. Create leads, search your database and more right from LiveEngage!
SMS Use Case
SMS with LiveEngage The LiveEngage Messaging platform enables brands to provide a continuous connection with consumers straight from their mobile devices. Use this document to learn how to connect SMS and LiveEngage.
Data Integration Use Case
Data Integration & Analysis Customize your reporting & analytics by utilizing LiveEngage operational data and transcripts within your on-premise analytics tool or database. This document provides an overview of the integration.
MMS Viewer Use Case
LiveEngage MMS Viewer Messaging with your favorite brand via SMS is now an even better fit with the MMS Viewer Agent-Side Widget which allows you to view various media; learn more about how it was built using our APIs and SDKs.
Custom Dashboard Use Case
Custom Dashboard Create your own custom dashboards to manage your contact center performance in real-time. Use this document to learn more about the different types of dashboards that are available and how to build them.
Video Chat Use Case
Video Chat Solve issues, the first time around with the LiveEngage video chat widget; this document has everything you need to build and deploy a custom video chat widget within LiveEngage.
Video Chat Use Case
Video Chat Solve issues, the first time around with the LiveEngage video chat widget; this document has everything you need to build and deploy a custom video chat widget within LiveEngage.
Video Chat Use Case
Video Chat Solve issues, the first time around with the LiveEngage video chat widget; this document has everything you need to build and deploy a custom video chat widget within LiveEngage.