Solutions
In-App Messaging Use Case
In-app Messaging Specifically designed for brand-to-consumer messaging, LiveEngage connects brands to their customers via apps. Use this document to start integrating LiveEngage with your own mobile apps.
SMS Use Case
SMS with LiveEngage The LiveEngage Messaging platform enables brands to provide a continuous connection with consumers straight from their mobile devices. Use this document to learn how to connect SMS and LiveEngage.
Customer Facing Bots Use Case
Customer Facing Bots LiveEngage gives brands control over both human agents and bots in a single console. Deploy, monitor, measure, train, and decommission bots from a convenient, central location.
MCS Toolkit Use Case
MCS Toolkit The MCS Toolkit is a powerful new feature to rapidly access Messaging and Engagement history data in order to analyze your consumer sentiment. It was built using LiveEngage's APIs; learn more here.
MMS Viewer Use Case
LiveEngage MMS Viewer Messaging with your favorite brand via SMS is now an even better fit with the MMS Viewer Agent-Side Widget which allows you to view various media; learn more about how it was built using our APIs and SDKs.
IVR Use Case
IVR Deflection for Chat With LiveEngage, brands can deflect voice calls to chat, lowering the number of calls occupying your agents. This document provides an overview of the solution, setup and deployment.
Data Integration Use Case
Data Integration & Analysis Customize your reporting & analytics by utilizing LiveEngage operational data and transcripts within your on-premise analytics tool or database. This document provides an overview of the integration.
Video Chat Use Case
Video Chat Solve issues, the first time around with the LiveEngage video chat widget; this document has everything you need to build and deploy a custom video chat widget within LiveEngage.
Custom Dashboard Use Case
Custom Dashboard Create your own custom dashboards to manage your contact center performance in real-time. Use this document to learn more about the different types of dashboards that are available and how to build them.