This is a tutorial series that's cumulative in nature. To start from the beginning, start here.

Step 20: Create a user

In this step, you create a new user agent for the bot.

  1. Open the menu on the left side of the page, and select Manage > Users & Skills.
  2. Click + Add user in the lower-left corner.
  3. Specify the following:

    • User type: Bot
    • Login name: AcmeBot
    • Email: your email address
    • Nickname: Acme Bot
    • Name: Acme Medical Bot
    • Login method: API key
    • Api key: Generate API key
    • Assignment: Assign the “Agent” profile to the user.
    • Max no. of messaging conversations according to: Select “Custom settings,” and enter 10.
    • Skills: Select the “voicebotSkill” that you created earlier.

    Assigning the skill to the bot agent user

  4. Click Save.

Step 21: Create and start an agent connector

  1. Return to Conversation Builder, and open the Pharmacy bot.
  2. Click Agent Connectors on the menu.
  3. Click Add Agent Connector in the upper-right corner.
  4. In the Add Agent Connector window, for Agent User ID, select the “AcmeBot” user that you just created. Click Save.
  5. Click Start.

    It can take up to 5 minutes for the connector to start. Once started, the status changes to “Online.”

    LivePerson recommends that, when you connect your bot to Conversational Cloud in a production environment, you deploy a minimum of two Conversational Cloud agent connectors for a single bot. This is so the second can serve to support failover if the first goes down.

    Additionally, you might need more based on traffic. Due to an enforced limit, a single bot agent connector can handle a maximum of 999 concurrent conversations. If this is exceeded, the conversations in the overflow aren't assigned to the bot agent because it's at capacity. Given these constraints, if the bot is handling, for example, 2,000 concurrent conversations, you’ll need 3 agent connectors.

Step 22: Test by phone

Call the bot and test the flow. This is an exciting step to complete. Hear your Voicebot in action!

What's next?

Continue on to the next tutorial in the series.