This is a tutorial series that's cumulative in nature. To start from the beginning, start here.

Step 21: Create a user

In this step, you create a new user agent for the bot.

  1. Open the menu on the left side of the page, and select Manage > Users & Skills.
  2. Click + Add user in the lower-left corner.
  3. Specify the following:

    • User type: Bot
    • Login name: AcmeBot
    • Email: your email address
    • Nickname: Acme Bot
    • Name: Acme Medical Bot
    • Login method: API key
    • Api key: Generate API key
    • Assignment: Assign the “Agent” profile to the user.
    • Max no. of messaging conversations according to: Select “Custom settings,” and enter 10.
    • Skills: Select the “voicebotSkill” that you created earlier.

    Assigning the skill to the bot agent user

  4. Click Save.

Step 22: Create and start an agent connector

  1. Return to Conversation Builder, and open the Pharmacy bot.
  2. Click Agent Connectors on the menu.
  3. Click Add Agent Connector in the upper-right corner.
  4. In the Add Agent Connector window, for Agent User ID, select the “AcmeBot” user that you just created. Click Save.
  5. Click Start.

    It can take up to 5 minutes for the connector to start. Once started, the status changes to “Online.”

    For both Messaging bots and Voice bots, LivePerson recommends deploying at least two Conversational Cloud agent connectors for a single bot in a production environment to ensure reliability and stability. This is so that the second connector can support failover if the first one goes down. If there are traffic considerations, it might be necessary to deploy three or more connectors. It is recommended to have no more than 50 concurrent conversations per agent connector. For example, deploying four connectors can support up to 200 concurrent conversations.

Step 23: Test by phone

Call the bot and test the flow. This is an exciting step to complete. Hear your Voicebot in action!

What's next?

Continue on to the next tutorial in the series.