Overview

The Agent Assist features of Conversation Orchestrator provide a suite of services designed to enhance the productivity of human agents. By enabling live agents to access knowledge base articles and bots within a conversation, agents can leverage existing knowledge and processes to provide a seamless, robust service experience for users.

This tutorial serves as a walk-through of all steps needed to implement such a solution from the ground up, providing all of the content and tools necessary to demonstrate the full features and capabilities of Agent Assist.