Conversation Assist provides a suite of services designed to enhance the productivity of human agents. By enabling agents to access knowledge base articles and bots within a conversation, the agents can leverage existing knowledge and processes to provide a seamless, robust service experience for consumers.

This tutorial serves as a walk-through of all steps needed to implement such a solution from the ground up, providing all of the content and tools necessary to demonstrate the full features and capabilities of Conversation Assist.

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