Conversation Assist provides a suite of services designed to enhance the productivity of human agents. By enabling agents to access knowledge base articles (answers) and bots within a conversation, the agents can leverage existing knowledge and processes to provide a seamless, robust service experience for consumers. This tutorial serves as a walk-through of all steps needed to implement such a solution from the ground up.
Want to provide your agents with answer recommendations that are accurate, contextually relevant, and natural-sounding? Leverage Generative AI and our LLM-powered answer enrichment service. This powerful, cutting-edge feature isn't yet illustrated in this tutorial, but you can learn more in this article.