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Specifically designed for brand-to-consumer messaging, LiveEngage connects brands to their customers via apps. Use this document to start integrating LiveEngage with your own mobile apps.
SMS with LiveEngage
The LiveEngage Messaging platform enables brands to provide a continuous connection with consumers straight from their mobile devices. Use this document to learn how to connect SMS and LiveEngage.
Customer Facing Bots
LiveEngage gives brands control over both human agents and bots in a single console. Deploy, monitor, measure, train, and decommission bots from a convenient, central location.
The MCS Toolkit is a powerful new feature to rapidly access Messaging and Engagement history data in order to analyze your consumer sentiment. It was built using LiveEngage's APIs; learn more here.
LiveEngage MMS Viewer
Messaging with your favorite brand via SMS is now an even better fit with the MMS Viewer Agent-Side Widget which allows you to view various media; learn more about how it was built using our APIs and SDKs.
IVR Deflection for Chat
With LiveEngage, brands can deflect voice calls to chat, lowering the number of calls occupying your agents. This document provides an overview of the solution, setup and deployment.
Data Integration & Analysis
Customize your reporting & analytics by utilizing LiveEngage operational data and transcripts within your on-premise analytics tool or database. This document provides an overview of the integration.
Solve issues, the first time around with the LiveEngage video chat widget; this document has everything you need to build and deploy a custom video chat widget within LiveEngage.
Create your own custom dashboards to manage your contact center performance in real-time. Use this document to learn more about the different types of dashboards that are available and how to build them.