The Simple Lead Gen template is designed to capture contact information from a customer and send the results to an email address.

The template uses text interactions only, so it can be deployed to any channel without modification. Escalation to an agent is also included.

Included Items

Dialogs

  • Welcome
    • The Welcome dialog greets the user and then navigates to the first interaction in the LeadGen dialog.
  • Lead Gen
    • This is the main dialog for collecting the user’s contact information.
    • By default this dialog collects (and attempts to validate) the user’s name, email address and phone number. There is also an interaction to collect a description of their interest.
  • Fallback
    • Will display when the user enters an utterance that is not recognized.
  • EscalateLiveAgent
    • This will perform a transfer to a particular LiveEngage skill.

Integrations

  • Agent_Transfer
    • As you would expect, this will perform a transfer to a LiveEngage skill.
  • Send_Email
    • This integration will send an email to the ownerEmail address supplied which contains all of the collected fields from the LeadGen dialog.

Configuration Needed

General Dialog Customization

You will want to review each of the dialogs, starting with Welcome and Lead Gen, and customize the verbiage used to greet your customer and request their details.

This is done simply by editing the text copy of the interactions and hitting Enter or using the menu to Save.

Lead Gen Dialog

The name, email and phone number steps of the LeadGen dialog are performing some level of validation on the user’s response using RegEx. You can supply your own RegEx if you prefer.

For email address and phone number capture, we allow a certain number of attempts before we escalate to an agent. These can be configured to your liking in the Global Functions.

// Max count of fail user inputs
setVariable('maxEmailInvalidAttempts', 2);
setVariable('maxPhoneInvalidAttempts', 2);

If you want to remove some of the lead gen capture interactions (eg: phone number), you will need to be sure to review the Next Step navigation so that the previous interaction will go to the next interaction in the dialog.

Email Integration

Click on the "Global Functions" button to access all the Global functions & variables to be configured.

The Send to Email integration is enabled by default. If you would like to use this, modify the following values:

Variable Name Description
ownerEmail Email to send information collected by bot
replyEmail Reply To email address, displayed to the user in their email program
emailSubject Email subject
emailText Initial email text, instead of "Lead Gen Form Results" value

Agent Escalation

If the user requests an agent or if they reach the max invalid attempts on email or phone, they will be escalated to a Liveperson Agent.

Modify the following values in Global Functions:

Variable Name Description
escalationBotMessage What the bot should say prior to hand off
botAgentSkillId The skill id you will transfer to
botAgentSkillName The skill name you will transfer to