The Simple Lead Gen template is designed to capture contact and financial information from a customer and send the results to an email address.

The template uses text interactions only, so it can be deployed to any channel without modification. Escalation to an agent is also included.

Included items

Dialogs

  • Welcome: Greets the user and then navigates to the first interaction in the Lead Gen dialog.
  • Lead Gen: This is the main dialog for collecting the user’s contact information. By default this dialog collects (and attempts to validate) the user’s name, email address and phone number. There is also an interaction to collect a description of their interest.
  • Fallback: This is displayed when the user enters an utterance that is not recognized.
  • Agent_Escalation: Performs a transfer to a particular Conversational Cloud skill.

Integrations

  • Agent_Transfer: Performs a transfer to a Conversational Cloud skill. You will need to configure the skill name, id, and transfer message in Global Functions.
  • Send_Email: Sends an email to a preconfigured address that contains all of the collected fields from the various dialogs. You will need to configure the agent and reply email addresses, email subject, and the body of the email in Global Functions.

Configuration needed

To customize this template, you need to do the following:

General dialog customization

Review each of the dialogs, starting with Welcome and Lead Gen, and customize the verbiage used to greet your customer and request their details. This is done by editing the text copy of the interactions, and hitting Enter or using the menu to save.

Lead Gen dialog

The name, email and phone number steps of the LeadGen dialog are performing some level of validation on the user’s response using RegEx. You can supply your own RegEx if you prefer.

For email address and phone number capture, we allow a certain number of attempts before we escalate to an agent. These can be configured to your liking in the Global Functions.

// Max count of fail user inputs 
setVariable('maxEmailInvalidAttempts', 2);
setVariable('maxPhoneInvalidAttempts', 2);

If you want to remove some of the lead gen capture interactions (e.g., phone number), be sure to review the Next Action navigation so that the previous interaction will go to the next interaction in the dialog.

Send Email integration

The Send Email integration is provided to forward on the captured user information to a lending agent.

Modify the following values in Global Functions:

Variable Name Description
ownerEmail Email address to receive information collected by bot
replyEmail Reply To email address, displayed to the recipient in their email program
emailSubject Email subject line content
emailText Initial email text, default value of "Lead Gen Form Results"

The bot captures relevant user information in several variables. These values are used in the getEmailBody global function to dynamically generate the email body.

Agent escalation

If the user requests an agent or if they reach the max invalid attempts to validate entered information, they will be escalated to a human agent.

Modify the following values in Global Functions:

Variable Name Description
escalationBotMessage What the bot should say prior to hand off
botAgentSkillId The skill ID to transfer to
botAgentSkillName The skill name to transfer to