Did you know that LivePerson has a Conversational AI forum for builders? Check it out here!

LivePerson's Conversational AI is a suite of integrated applications that work together to provide an all-in-one automation and AI solution.

Modules

  • Conversation Builder is the primary application that allows you to design and build bots. Leveraging all of the other applications, this is where the user configures and designs conversational flows, API integrations, etc.

  • Intent Builder is for building intents and entities that Conversation Builder uses to more accurately match consumer responses.

  • Knowledge Base stores articles of information that can be accessed by bots in Conversation Builder.

  • Intent Analyzer is your hub for tracking and maintaining intents in real-time.

  • Bots Status lets you monitor and manage your deployed bots.

  • Bot Analytics holds all of the operational and usage data for your bots.

  • Bot Accounts is the administration area for managing permissions of Conversation Builder users.

  • Conversation Orchestrator is the Artificial Intelligence engine that runs across the entire Conversational AI suite.

  • Third-Party Bots explains how to connect external bot builders and frameworks to LivePerson.

  • Messaging Agent SDK is an SDK for manually developing LivePerson bots with code.