LivePerson's Conversational AI is a suite of integrated apps that work together to provide an all-in-one automation and AI solution.


  • Conversation Builder is the primary application that allows you to design new bots / automations. Leveraging all of the other apps, this is where the user configures and designs conversational flows, API integrations, etc.

  • Intent Builder is for building intents and entities that Conversation Builder uses to more accurately match consumer responses.

  • Knowledge Base stores articles of information that can be accessed by automations in Conversation Builder.

  • Intent Analyzer is your hub for tracking and maintaining intents in real-time.

  • Bot Analytics holds all of the operational and usage data for your automations.

  • Bot Accounts is the administration area for managing permissions of Conversation Builder users.

  • Conversation Orchestrator is the Artificial Intelligence engine that runs across the entire Conversational AI suite.

  • Third-Party Bots explains how to connect external bot builders and frameworks to LivePerson.

  • Messaging Agent SDK is an SDK for manually developing LivePerson bots with code.