For a list of Rich Messaging capabilities for each channel, browse or search the table below:
This table contains all of LiveEngage's Messaging capabilities compared over several channels. As such, it is too complex to navigate and view on a tablet or a mobile device. Please open it on your laptop of desktop computer to view it properly.
| Mobile App Messaging | Web Messaging | Apple Business chat | SMS | Google RCS | Line | Messaging Window API | Connector API | |||
|---|---|---|---|---|---|---|---|---|---|---|
| Rich Messaging |  |
 |
 |
 |
 |
 |
 |
 |
 |
 |
| Emojis | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported |
| Enlarged emojis | Supported | Not Supported | Supported | Supported | N/A in Channel | Supported | N/A in Channel | N/A in Channel | Supported | Not Supported |
| Stickers - consumer to agent | N/A in Channel | N/A in Channel | Supported | N/A in Channel | Supported | N/A in Channel | Supported | Supported | Not Supported | Not Supported |
| Stickers - agent to consumer | N/A in Channel | N/A in Channel | Not Supported | N/A in Channel | Not Supported | N/A in Channel | N/A in Channel | Supported | Not Supported | Not Supported |
| Photo Sharing - consumer to agent | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Not Supported | Supported | Supported |
| Photo Sharing - agent to consumer | Supported | Supported | Supported | N/A in channel | Not Supported | Supported | N/A in channel | N/A in Channel | N/A in Channel | N/A in Channel |
| File sharing - consumer to agent | N/A in Channel | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel |
| File sharing - agent to consumer | Supported | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel |
| Voice/video calls | Coming in Q3 | Coming Q3 | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel |
| GIF - consumer to agent | Supported | Supported | Supported | Not Supported | Supported | Supported | Supported | Not Supported | Supported | Supported |
| Link previews | Supported | Not Supported | Supported | N/A in Channel | Supported | Supported | Supported | Supported | Supported | Supported |
| Quick Replies | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | Supported | N/A in Channel | Supported | Supported |
| Structured content cards | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | Supported | Not Supported | Supported | Supported |
| Structured content carousel | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | Supported | Not Supported | Supported | Supported |
| Structured content list | Supported | Supported | Supported | N/A in Channel | Supported | N/A in Channel | Supported | N/A in Channel | Supported | Supported |
| Structured content time picker | N/A in Channel | N/A in Channel | Supported | N/A in Channel | Supported | N/A in Channel | N/A in Channel | Not Supported | Supported | Supported |
| Audio Messages | Supported | Not Supported | Supported | N/A in Channel | Supported | Supported | Supported | Not Supported | Supported | Supported |
| Payment | Not Supported | Not Supported | Supported | N/A in Channel | Not Supported | N/A in Channel | Not Supported | N/A in Channel | Supported | Supported |