The majority of messages in a conversation are plain text like you are reading now. However, LivePerson provides many ways to enhance these messages with various interactive and styled messages.

Rich Messaging consists of add-ons to an existing channel that allows you to push something more rich than just plain text.

The documents within Rich Messaging are organized by feature type. Within each feature dropdown, you will find the templates for each channel.


For a list of Rich Messaging capabilities for each channel, browse or search the table below:

This table contains all of LiveEngage's Messaging capabilities compared over several channels. As such, it is too complex to navigate and view on a tablet or a mobile device. Please open it on your laptop of desktop computer to view it properly.

Mobile App Messaging Web Messaging Apple Business chat SMS Facebook WhatsApp Google RCS Line Messaging Window API Connector API
Rich Messaging
Emojis Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
Enlarged emojis Supported Not Supported Supported Supported N/A in Channel Supported N/A in Channel N/A in Channel Supported Not Supported
Stickers - consumer to agent N/A in Channel N/A in Channel Supported N/A in Channel Supported N/A in Channel Supported Supported Not Supported Not Supported
Stickers - agent to consumer N/A in Channel N/A in Channel Not Supported N/A in Channel Not Supported N/A in Channel N/A in Channel Supported Not Supported Not Supported
Photo Sharing - consumer to agent Supported Supported Supported Supported Supported Supported Supported Not Supported Supported Supported
GIF - consumer to agent Supported Supported Supported Not Supported Supported Supported Supported Not Supported Supported Supported
Link previews Supported Not Supported Supported N/A in Channel Supported Supported Supported Supported Supported Supported
Quick Replies Supported Supported N/A in Channel N/A in Channel Supported N/A in Channel Supported N/A in Channel Supported Supported
Structured content cards Supported Supported N/A in Channel N/A in Channel Supported N/A in Channel Supported Not Supported Supported Supported
Structured content carousel Supported Supported N/A in Channel N/A in Channel Supported N/A in Channel Supported Not Supported Supported Supported
Structured content list Supported Supported Supported N/A in Channel Supported N/A in Channel Supported N/A in Channel Supported Supported
Structured content time picker Supported Supported Supported N/A in Channel Supported N/A in Channel N/A in Channel Not Supported Supported Supported
Audio Messages Supported Not Supported Supported N/A in Channel Supported Supported Supported Not Supported Supported Supported
Payment Not Supported Not Supported Supported N/A in Channel Not Supported N/A in Channel Not Supported N/A in Channel Supported Supported