You may change every string appearing on the SDK interface by overriding the respective string key.

Note: for how to create a new locale file, click here

General

String name Used in Default value
lp_enter_message Enter message text box when empty. Write a message
lp_send The "Send" button text. Send
lp_no_network_toast_message A toast message when there is no network. No internet connection. Please check your connection and try again.
lp_no_action_not_available_toast_message A toast message when the required action is not available (e.g. Mark as urgent when there is no active conversation). Action not available - no open conversation
lp_today Today header in conversation. Today
lp_yesterday Yesterday header in conversation. Yesterday
lp_first_message System message before the first conversation. How can I help you today?
lp_loading_message Text above the loading icon when loading previous messages. Loading...
lp_conversation_ended_by_agent_with_name Message when the conversation was resolved when we have an agent name. %1$s - agent name %2$s - time Conversation resolved by %1$s \n %2$s
lp_conversation_ended_by_agent_no_name Message when the conversation was resolved when we don’t have the agent name. %1$s - time Conversation resolved by Agent \n %1$s
lp_conversation_ended_by_you Message when the conversation was resolved by the client. %1$s - time Conversation resolved by You \n %1$s
lp_is_typing Text in conversation activity when agent is typing. typing...
lp_mark_as_urgent_menu_text "Mark as urgent" string in menu and snack bar. Mark as urgent
lp_mark_as_resolved_menu_text "Mark as resolved" string in menu. Mark as resolved
lp_clear_history_menu_text "Clear history" string in menu Clear history
lp_dismiss_as_urgent_menu_text Dismiss urgent menu text. Dismiss urgent
"Clear history" string in menu. Clear history
"Clear history" confirmation dialog text All of your existing conversation history will be lost. Are you sure?
"Clear" button text on "Clear history" dialog. Clear
lp_end_conversation_first Dialog text that is shown in case trying to clear history when a conversation is open. Please resolve the conversation first.
lp_dismiss_as_urgent_two_lines "Dismiss urgent" string in menu and snack bar. Dismiss urgent
lp_mark_as_urgent_dialog_header Mark as urgent confirmation dialog header. Are you sure you want to mark this conversation as urgent?
lp_dismiss_urgent_dialog_header Dismiss urgent confirmation dialog header. Are you sure you want to mark this conversation as not urgent?
lp_mark_as_resolved_dialog_message Resolve conversation confirmation dialog text. Are you sure this topic is resolved?
lp_mark_as_urgent_dialog_message Mark as urgent confirmation dialog text. This means that your conversation will get top priority.
lp_dismiss_urgent_dialog_message Dismiss urgent confirmation dialog text. This means that your conversation will get normal priority.
lp_ttr_message_with_timestamp Text in TTR snackbar when timestamp is shown. An agent will respond within the next
lp_ttr_message_minutes (plurals string that contains: "one" and "others") The one or others strings is concatenated to the lp_ttr_message_with_timestamp string above according to whether it’s single minute multiple minutes. Example
one %1$s minute
others %1$s minutes
lp_ttr_message_hours (plurals string that contains: "one" and "others"). The one or others strings is concatenated to the lp_ttr_message_with_timestamp string above according to whether it’s single hour multiple hours. Example
one %1$s hour
others %1$s hours
lp_ttr_message_days (plurals string that contains: "one" and "others") The one or others strings is concatenated to the lp_ttr_message_with_timestamp string above according to whether it’s single day multiple days. Example
one %1$s day
others %1$s days
lp_ttr_message_no_timestamp Text in TTR snackbar when timestamp is not shown. An agent will respond shortly
lp_feedback_1 String displayed when one star is selected in the feedback dialog. Very Dissatisfied
lp_feedback_2 String displayed when two stars are selected in the feedback dialog. Dissatisfied
lp_feedback_3 String displayed when three stars are selected in the feedback dialog. Neither
lp_feedback_4 String displayed when four stars are selected in the feedback dialog. Satisfied
lp_feedback_5 String displayed when five stars are selected in the feedback dialog. Very Satisfied
lp_feedback_thank_you Text displayed after the feedback dialog is submitted. Survey submitted successfully.\nThank you!
lp_feedback_submit The feedback submit button text. Submit
lp_feedback_yesno_question Yes/No question text in feedback dialog. Did we solve your issue today?
lp_feedback_submit_message Submit message text at the bottom of feedback dialog. Your feedback helps us serve you better.\n It will not be shared with any customer service representatives.
lp_feedback_yesno_negative_title Negative button text in the feedback dialog. NO
lp_feedback_yesno_positive_title Positive button text in the feedback dialog. YES
lp_feedback_question Feedback dialog rate question text. How would you rate your connection with our agent?
lp_end End conversation "End" button text. End
lp_skip Feedback dialog toolbar skip button text. Skip
lp_done Feedback dialog toolbar done button text (after submitting). Done
lp_ok Confirmation dialog OK button. OK
lp_cancel Confirmation dialog Cancel button. Cancel
lp_menu_copy Copy menu button text when selecting messages in conversation. Copy
lp_end_conversation End conversation title. Resolve the conversation
lp_resend_failed_conversation_closed Toast message displayed when trying to resend a failed message when conversation is already closed. This conversation has already been resolved.
lp_resend_failed_masked_message Toast message displayed when trying to resend a failed masked message. Message failed to send. Please re-enter message and send again.
lp_new_messages Notification message displayed when there are multiple push messages. new messages
lp_message_time_now Message timestamp for the latest messages ("Now"). Now
lp_message_time_now_with_state Message timestamp for the latest messages that has a sending state ("now"). Now
lp_message_time_min_ago Message timestamp for older messages ("5 min ago"). Min ago
lp_ttr_message_off_hours_time_zone_id Represents Java timezone ID that is used in the off hours message. For a full list of the available IDs, use the "Aliases" from here. US/Pacific
lp_ttr_message_off_hours_message Message to show when the online hours is more than 2 days from now. includes 1 param: %1$s - for the full date (MMM dd, yyyy hh:mm a) Thanks for your message. We will be back online at %1$s
lp_unread_message (plurals string that contains: "one" and "others"). Used in the unread messages indicator to indicate how many unread messages Example
one %1$d UNREAD MESSAGE
others %1$d UNREAD MESSAGES
lp_still_loading_message Message displayed when loading conversation takes longer the usual Still loading conversation...
lp_date_time_format Date and time format to be used instead of the standard format No Value
lp_failed_upload_toast_message Toast message displayed when uploading a photo failed Failed to upload file
lp_failed_download_toast_message Toast message displayed when downloading a photo failed Failed to download file
brand_name The default agent name displayed on the toolbar My Brand
lp_ttr_message_off_hours_message_today A snackbar content when the agent is in off hours and TTR is sometime today Thanks for your message. We will be back online today at %1$s
lp_ttr_message_off_hours_message_tomorrow A snackbar content when the agent is in off hours and TTR is sometime tomorrow Thanks for your message. We will be back online tomorrow at %1$s
lp_add_a_caption Hint text in the Enter Message EditText on the image preview screen Add a caption
lp_connection_status_connecting Connection bar text when connecting Connecting…
lp_connection_status_trying_to_connect Connection bar text when the connection is longer than 5 seconds Still trying to connect…
lp_connection_status_failed_to_connect Connection bar text when could not connect to the messaging server Failed to connect to the server.
lp_connection_status_no_connection Connection bar text when there is no internet connection on the device Offline. Please check your connection.
lp_attachment_menu_gallery_item_text The Gallery icon’s text in the attachment menu GALLERY
lp_attachment_menu_camera_item_text The Camera icon’s text in the attachment menu CAMERA
String name Used in Default value
lpmessaging_ui_pci_leave_dialog_title Title of the PCI dialog before leaving unfilled form. Are you sure?
lpmessaging_ui_pci_leave_dialog_description Body message of the PCI dialog before leaving unfilled form. Once you leave the secure form, you will not be able to access it again.
lpmessaging_ui_pci_leave_dialog_btn_positive Positive button text of the PCI dialog before leaving unfilled form. OK
lpmessaging_ui_pci_leave_dialog_btn_negative Negative button text of the PCI dialog before leaving unfilled form. STAY
lpmessaging_ui_fill_in_form_text_button PCI form bubble action button text. Fill in form
lpmessaging_ui_secure_form_to_fill_in_message PCI form bubble message This is a secure form. Information entered here is protected and cannot be accessed once submitted.
lpmessaging_ui_secure_form_viewed_message PCI form bubble message - state viewed (not filled and can’t be filled) This form has already been viewed. Please ask the agent to resend the form.
lpmessaging_ui_secure_form_error_message PCI form bubble message - state error There was a problem opening this form. Please ask the agent to resend the form.
lpmessaging_ui_secure_form_expired_message PCI form bubble message - state expired Secure form has expired. Please ask the agent to resend the form.
lpmessaging_ui_secure_form_submitted_message PCI form bubble message - state submitted This form has been submitted and cannot be reopened for security reasons.
lpmessaging_ui_secure_form_consumer_submitted_message Consumer-Submission bubble confirming form submission I have submitted the %s form

Clear History dialog

String name Used in Default value
lp_clear_history_dialog_title Title of the Clear History confirm dialog Clear history
lp_clear_history_dialog_message Body message of the Clear History confirm dialog All of your existing conversation history will be lost. Are you sure?
lp_clear_history_dialog_positive_button Positive button text Clear
lp_end_conversation_first Message text displayed when trying to clear history and the conversation is not resolved Please resolve the conversation first.

Masking

s
String name Used in Default value
lp_system_message_real_time_masked Text of system message, added after detecting a real time masked message (if this feature is enabled). Your personal data has been masked to protect your security and cannot be read by the agent.
real_time_mask_character The character used to mask the real time message. *
lp_system_message_client_only_masked Text of system message, added after detecting a client only masked message (if this feature is enabled). Your personal data has been masked to protect your security. Only the agent can read it.
client_only_mask_character The character used to mask client only string. *

Structured Content

String name Used in Default value
lp_structured_content_display_failed Message displayed in the conversation if there is an error parsing the structured content message Content failed to display
lp_new_message Message displayed on the scroll down indicator when a structured content message is received New message

Audio Messaging

String name Used in Default value
lp_accessibility_voice Accessibility on the mic button Voice
lp_mic_tooltip_long_press Tooltip shown when short tapping the mic button. Long tap to record
lp_mic_tooltip_release Tooltip shown when keeping mic tapped. Release for recording
lp_mic_tooltip_max_recording Tooltip shown when the maximum recording time reached. Long tap to record

Unauthenticated In-App Messaging

String name Used in Default value
lp_new_unauth_user_dialog_title The title of the presented dialog when the identity is expired. New Conversation
lp_new_unauth_user_dialog_message The body of the presented dialog when the identity is expired. "Hi there! As we haven't seen you for a while, we're opening a new conversation for you"
lp_new_unauth_user_dialog_positive_button The button of the presented dialog when the identity is expired. OK

Quick Replies

String name Used in Default value
lpmessaging_ui_quick_replies_section Accessibility string when hovering on the Quick Replies control
lpmessaging_ui_quick_replies_button_content_description Accessibility string when hovering on the Quick Replies button

Accessibility strings (used by the Accessibility TalkBack)

String name Used in Default value
lp_accessibility_received Received message status received
lp_accessibility_selected Used to indicate the selected star on the feedback screen selected
lp_accessibility_agent Used as a message prefix on the message from the agent Agent
lp_accessibility_you Used as a message prefix on the message from the consumer You
lp_accessibility_attachment_menu_button_collapsed The attachment menu button name when collapsed Attachment menu button collapsed
lp_accessibility_attachment_menu_button_expanded The attachment menu button name when expanded Attachment menu button expanded
lp_accessibility_photo_preview Used on the image on the preview screen Photo preview
lp_accessibility_attachment_menu Used on the attachment menu Attachment menu
lp_accessibility_gallery Used on the gallery button (on the attachment menu) Gallery
lp_accessibility_camera Used on the camera button (on the attachment menu) Camera
lp_accessibility_image Used on the thumbnail image on the conversation screen Image
lp_accessibility_full_image Used on the image in the full image screen Full image
lp_accessibility_resend Used on the resend button Resend
lp_accessibility_agnet_icon Used on the agent avatar Agent Icon
lp_accessibility_chat_message Used as a label on the 'Enter message’ EditText control Chat message
lp_accessibility_image_caption A label string for the Enter Message EditText in the image preview screen Image caption
lp_accessibility_photo Used on an image on the conversation screen Photo
lp_accessibility_new_agent_message Used when receive an incoming message from agent New agent message:
lp_accessibility_new_system_message Used when receive an incoming system message New system message:
lp_accessibility_sc_map Used on the map element in a structured content message Map
lp_accessibility_sc_image Used on the image element in a structured content message Image
lp_accessibility_sc_button Used on the button element in a structured content message Button
lp_accessibility_sc_text Used on the text element in a structured content message Text
lp_accessibility_sc_destination Used on the map pin on a structured content map element Destination
lp_accessibility_is_typing Announced when an agent with nickname is typing (applicable only in Activity mode) %1$s is typing
lp_accessibility_agent_is_typing Announced when an agent without a nickname is typing (applicable only in Activity mode) Agent is typing