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Conversational AI
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- Activating Features
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- Common Solutions
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Conversation Builder
- Overview
- Generative AI
- Best Practices
- Bot Workspace
- Bots
- Bot Templates
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- Dialogs
- Dialog Templates
- Interactions
- Assist
- Variables & Slots
- System Patterns
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- Environment Variables
- Versions & Releases
- Global Functions
- Scripting Functions
- Testing & Deployment
- Conversational Payments
- Advanced Use Cases
- Networking & Security
- Conversation Assist
- Conversation Orchestrator
- Intent Manager
- KnowledgeAI
- Bot Status
- Bot Analytics
- Bot Accounts
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Third-Party Bots
- Getting Started
- Bot Types
- Google Dialogflow
- Google Dialogflow ES
- Google Dialogflow CX
- IBM Watson Assistant
- Amazon Lex V2
- Amazon Lex
- Microsoft Direct Line
- LivePerson Functions
- Medallia
- Custom Endpoint
- e-bot7
- Public API
- Hook Configuration
- Conversation Tester
- Bot Status Dashboard
- Bot Conversation Errors
- Conversational AI APIs
- Messaging Agent SDK
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Agent Experience
- Add Agent Widgets
- Agent Workspace Widget SDK
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Chat Agent API
- Overview
-
Methods
- Start Agent Session
- Retrieve Current Availability
- Set Agent Availability
- Retrieve Available Agents
- Retrieve Available Slots
- Retrieve Agent Information
- Determine Incoming Chat Request
- Accept a Chat
- Retrieve Chat Sessions
- Retrieve Chat Resources, Events and Information
- Retrieve Data for Multiple Chats
- Retrieve Chat Events
- Send Lines and Structured Content
- End Chat
- Retrieve Chat Information
- Retrieve Participant Info
- Retrieve Visitor's Name
- Retrieve Agent's Typing Status
- Set Agent's Typing Status
- Retrieve Visitor's Typing Status
- Retrieve Available Skills
- Transfer a Chat
- Retrieve Agent Survey Structure
- Submit Survey Data
- System Messages
- Sample App
- Postman Resources
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Client Side Configuration
- Engagement Window Customization
- Customized Chat Windows
- Engagement Window Widget SDK
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JavaScript Chat SDK
- Overview
- Chat States
- Surveys
- Creating an Instance
- Sample App
-
Methods
- getPreChatSurvey
- getEngagement
- requestChat
- authenticate
- addLine
- setVisitorTyping
- setVisitorName
- endChat
- requestTranscript
- getExitSurvey
- submitExitSurvey
- cancelSurvey
- getOfflineSurvey
- submitOfflineSurvey
- getState
- getAgentLoginName
- getVisitorName
- getAgentId
- getRtSessionId
- getSessionKey
- getAgentTyping
- getEstimatedWaitTime
- disposeVisitor
- Events
- Release Notes
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Messaging Window API
- Overview
- Protocol Overview
- Getting Started
- Service Limitations
- Tutorials
- Samples
-
API Reference
- Overview
- Get Agent Public Profile
- Request Builder
- Response Builder
- Notification Builder
- New Conversation
- Close Conversation
- Unauthenticated Messaging
- Send Consumer Satisfaction (CSAT)
- Subscribe to Conversation Metadata
- Unsubscribe from Conversation Metadata
- Publishing Text Content
- Subscribe to Messaging Events
- Consumer Token Creation
- Init Connection
- Generate Upload URL
- Generate Download URL
- Messaging Window SDK
-
Server Chat API
- Overview
-
Methods
- Retrieve Availability
- Retrieve Available Slots
- Retrieve Estimated Wait Time
- Retrieve Pre-Chat Survey
- Retrieve Offline Survey
- Post Offline Survey
- Start Chat
- Retrieve Chat Resources, Events and Information
- Retrieve Chat Events
- Add Lines / End Chat
- Retrieve Chat Information
- Retrieve Visitor's Name
- Retrieve the Visitor's Typing Status
- Retrieve the Agent's Typing Status
- Set the Visitor's Typing Status
- Retrieve Exit Survey Structure
- Submit Survey Data
- Send a Transcript
- Sample Postman Collection
-
Contact Center Management
- Agent Groups API
- Agent Survey For Messaging Configuration API
- Agent Survey For Messaging Runtime API
- Agent Status Reason API
- Automatic Messages API
- Audit Trail API
- LOBs API
- Predefined Content API
- Predefined Categories API
- Profiles API
- Shift Status API
- Skills API
- Users API
- Unified Automatic Messages API
- Special Occasions API
- Workdays API
- Developer Tools
-
Reporting
- Consumer Messaging History API
- Data Access API
- Engagement History API
- Messaging Interactions API
- Personal Data Deletion API
- Data Usage Audit API
- Agent Metrics API
- Messaging Operations API
- Operational Realtime API
- Outbound Configuration API
- Outbound Reporting API
- Key Messaging Metrics API
- Agent Activity API
- Actual Handle Time API
- Net Handle Time API
- Engagement Controller API
-
Messaging Channels
- Connector API
-
Mobile App Messaging SDK for Android
- Overview
- Quick Start
- Configure the Android SDK
- Push Notifications
-
Advanced Features
- Audio Messages
- Campaigns
- Certificate Pinning
- CSAT Behavior
- Dynamic Welcome Message
- Photo and File Sharing
- Welcome Message with Quick Replies
- Scroll Behavior Configuration
- Logging
- Voice and Video
- Offline Messaging
- Proactive and IVR Deflection to App Messaging
- Speech Recognition
- Step Up Authentication
- Multiple Consumer IDPs
- SDK APIs
- SDK Attributes
- String Localization
- Release Notes
- Resources
- Mobile App Messaging SDK for iOS
- Apple Messages for Business SDK
- Push Notification Service
- Proactive Messaging
- Connect To Messaging
- Message Routing API
- Messaging REST API
- Messaging Platform SDK
- Rich Messaging
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Security & Authentication
- Cookies and Conversational Cloud
- Consumer Authentication
- Consumer Delegation
- Conversational Cloud Applications
- Authorizing Conversational Cloud Applications
- Login Service API
-
MTLS
- Overview
- Onboarding
- MTLS Self Service
-
Methods
- Get all certificates by account
- Upload certificate from file
- Auto generate certificate
- Collect certificate
- Activate mapping
- Get certificate by ID
- Delete certificate by ID
- P12 key tester
- Check url mapping configuration
- Forward get request
- Forward post request
- Update certificate from file
- Creating a P12 file
- Content Security Policy
- Website Monitoring
- Solutions
- Knowledge Center
- Service Status Dashboard
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