oAuth2 client_credentials for bot user login requires enablement, please contact your LivePerson account representative for assistance.

This section describes how to register an OAuth 2.0 grant type Client Credentials bot application.

Step 1: Generate client_id and client_secret

  1. Log into Conversational Cloud with Administrator or Agent Manager permissions and open the User Management area, Manage > Users & Skills.

  1. Create a "bot type" user via the "User Creation" screen.

  1. You can select an existing "application ID" or create a new bot application via the drop down menu.

Step 2: Connect the Application to the Messaging Engine

  1. In the menu click Bot Applications

  2. Verify the Bot User is connected to the Application VIA the menu Bot Applications.

  3. Retrieve the Bot Application credentials & follow the guide in the Messaging Platform SDK to connect the oAuth2 client_credentials to the Messaging Engine