Messaging REST API

The Messaging REST API is currently in an early adoption phase. To participate in this program, please reach to your LivePerson representative (other contact options: chat with us on this page, or message Support).

The Messaging REST API is available as an alternative to the traditional WebSockets based Messaging Window API, for client applications that wish to avoid WebSockets. Unlike the Connector API, which is specific to Consumer interactions only, this API supports interactions from both Consumer and Brand users, and offers all the capabilities of the WebSockets API, including Subscriptions (with notifications delivered over webhooks).


Following diagram depicts a very high level integration set up from a brand's perspective.


The components on the left (inside "Brand Infrastructure") are to be implemented by the brand, and hosted within the brand's domain/datacenter. The components on the right run within the LivePerson network.