After you access Bot Analytics, the main dashboard is displayed. The dashboard is divided into two parts:

  • At the top, there are account-level metrics and trend charts for all your bots regardless of environment (Demo, Production, and undeployed).
  • At the bottom, there are bot-level metrics for each of the bots.

Bot Analytics main dashboard

The trend charts can show data for November 1, 2020 and later.

MACS, Conversation, and Transfers metrics are specific to deployed bots and exclude conversations conducted via Conversation Builder's Preview tool. However, the rest of the metrics (Messages, Users, and Intent Match Rate) include conversations conducted via Preview. This means you can test a bot’s performance, for example, its intent matching, without having to deploy it.

Use the dashboard page to get a quick indication of the overall performance of your organization’s automation program.

If you have bots that are hosted in both the LivePerson cloud and the Amazon Web Services (AWS) cloud, you’ll only see the data for the bots within one cloud at a time, namely, the one you’re logged into.

Date range and time zone

On the dashboard, the date range for the displayed data is shown in the upper-right corner.

Date range filter

You can use this filter to show the data for any 7-day date range within the last 13 months. You can also use the date filter to change the time zone in use.

Use the search box in the upper-right corner to find a bot by bot name.

Search box