Triggered in response to the agent transferring the chat to another account.
In case of this event you need to create a new instance of the chat API for that account with the parameters you receive in the event (domain and remoteSiteId).
You then need to request a chat with the chatRequestParameters part of the request.
Parameters in event
Name | Description | Type |
---|---|---|
chatRequestParameters | An object with all the parameters you need to pass to the chat request in the new site. These parameters link the two chats together. | object |
domain | The domain of the site you need to create a chat in. | string |
remoteSiteId | The identifier of the site you need to create a chat in. | string |
Event Format Code Sample
{
"chatRequestParameters": {
"a2aEventId": 467,
"a2aSourceSessionId": 8396550,
"a2aSourceSiteId": 81992017,
"skill": "test"
},
"domain": "base.liveperson.net",
"remoteSiteId": 70648893
}