This method receives an engagement ID and returns the engagement information if it exists on the page, or an empty object if it does not.

Syntax

lpTag.taglets.rendererStub.getEngagementInfo(engagementId);

Parameters

Name Description
engagementId The ID of the engagement to get information about.

Example


    if(lpTag && lpTag.taglets && lpTag.taglets.rendererStub){
       var info =   
            lpTag.taglets.rendererStub.getEngagementInfo(12356454);
    }

Return value

The method returns a JSON with the engagement information.

Example

    {  
  "campaignId":1547868510,
  "confKey":"1547868510_1547904110_21",
  "contextId":"1",
  "contexts":[  
     {  
        "EngagementContext":{  
           "id":"1"
        }
     },
     {  
        "pageContext":{  
           "id":"2203783087"
        }
     }
  ],
  "conversationType":0,
  "engagementId":1547904110,
  "engagementName":"Engagement 1",
  "engagementRevision":21,
  "engagementType":2,
  "instantiated":true,
  "renderingType":0,
  "state":1,
  "tglName":"toaster",
  "zoneId":1346149610
}

Elements in the response

Name Description Type / Value
campaignId The engagement’s campaign ID. ALPHA_NUMERIC
confKey Internal. CampaignId + EngagementId + Revision. string
contextId The engagement context ID (engagement impression ID) in the current monitored session. ALPHA_NUMERIC
contexts The engagement and page context ID (impression ID) in the current monitored session.
Example:
[
{"EngagementContext":{"id": "1"}},
{"pageContext":{"id":"173828"}}
]
array of Objects
conversationType An enum representing the conversation type to be initiated (0 - Chat, 1 - Messaging). numeric
engagementId The engagement ID. ALPHA_NUMERIC
engagementName The engagement name. string
engagementRevision The engagement revision. numeric
engagementType The engagement format. Available values: 0: "Peeling corner", 1: "Overlay", 2: "Toaster", 3: "Slide-out", 5: "Embedded", 6: "Sticky" numeric
instantiated Internal. Boolean
renderingType Internal. numeric
state The engagement state (defined by the availability of agents within the skill group)*. Available values: 1 - online, 2 - offline numeric
tglName Internal. The engagement format description. string
zoneId Internal. The engagement zone ID. ALPHA_NUMERIC