Introduction

The LiveEngage Data Usage Audit API retrieves the most up to date information available about transcript searches and exports usage via LivePerson's other historical data APIs. This API makes it possible to understand what data were exposed and to which API user.

This API supports the HTTP GET functionality (for data retrieval). All auditing logs are returned in a JSON format, aggregated per account, API type, user id (which accessed the API) and hour.

Getting Started

A few things you'll need to get started with this API:

  1. Retrieve your domain. Use the LivePerson Domain API to retrieve this information by providing the following service name:

    • auditlog
  2. This API requires authorization using API key.

    • Use LE GUI to create API key: Administration -> AuditTrail.
  3. Here are the API terms of use.

Use Cases

  • Retrieve audit logs of which chat transcripts were exposed, when, and to which user.
  • Retrieve audit logs of which messaging transcripts were exposed, when, and to which user.
  • Retrieve audit logs of requests to expose transcripts, when they were made, and which user made them.