This method returns the number of incoming chat requests assigned to the logged in agent and a link to accept the next chat request.


Method URL
GET https://{domain}/api/account/{accountId}/agentSession/{agentSessionId}/incomingRequests?v=1&NC=true

Request Headers

Header Description
Authorization Bearer {bearer-from-login}
Content-Type application/json
Accept application/json


The body media type must have one of the following formats:

  • XML
  • JSON


Elements in the response

Name Description Type/Value
ringingCount Number of incoming requests to chat with an agent. numeric

Note: If there are no incoming chat requests, then the rel link will not appear.

Response Codes

Code Response
200 OK

Response example for JSON:

 "incomingRequests": {
   "ringingCount": "0"