Introduction
Generative AI is transforming the future of business across all industries. Are you interested in learning about LivePerson's solution that promotes safe, responsible, and equal AI?
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Deep dive into our Generative AI offerings
Need the in-depth product docs? Use the links below to get to the right place:
- Automated conversation summaries: Automated conversation summaries are AI-generated summaries shown to agents, so they can quickly catch up on ongoing and historical conversations with consumers. This reduces the time that it takes to handle conversations, and it improves the experience during conversation hand-offs.
- Copilot Rewrite: Copilot Rewrite interprets and refines agent messages for clarity and professionalism within the Agent Workspace, raising the bar for agent-to-customer experiences. Enhance the productivity of your agents by automating message editing; free them up to focus on consumer queries. And enhance your brand's image with consistent and error-free agent communications.
- Copilot Assist: Copilot Assist lets you offer answer recommendations that are enriched via Generative AI to your agents. Enriched answer recommendations are grounded in knowledge base content, contextually aware, and natural-sounding. Enriched answer recommendations are powered by Conversation Assist.
- AI agents: AI agents are specialized, LLM-powered automations that are tailored to high-value use cases. AI agents are capable of engaging in complex, natural conversations to resolve more queries, as they have great accuracy when it comes to understanding language.