All Conversation Builder bots are based on templates.

The Custom Bot template is the best choice if you want to create a completely custom bot from scratch.

For other, more common use cases, Conversation Builder has a set of predefined, industry vertical templates that enable rapid adoption of automation. Each conversational template consists of the following capabilities:

  • Intents associated with the use case

  • Conversational dialogs with appropriate interactions for the respective channels or end points (Web, Apple Messages for Business, SMS, etc.)

  • API integrations with industry-leading services (e.g., Shopify in Retail) and brand-specific services

Create a bot from a template

  1. From the dashboard that lists your bots, click New Bot in the upper-right corner.

  2. Select the template.

  3. Review what the template includes (dialogs, intents/entities, integrations, etc.), and click Create Bot.

  4. Configure the parts that need to be customized (API integration details, brand voice in dialog interactions, etc.).