Please note that this API relates to LivePersons legacy chat product which receives limited support and will be deprecated in the future.
It is recommended to build future integrations on top of LivePersons Messaging Window API instead.
An “API-based” engagement window must be configured in Conversational Cloud.
On a monitored flow Attach the API-based window to the relevant web engagement/campaign.
On an unmonitored flow Attach the API-based window to the relevant external engagement.
On create campaign flow and after setting up the Engagement you will need to choose or create a window.
Step 1 — Create an API-based window
In the window gallery page click the top right “Action” dropdown menu and select “Add API-based window”.
Step 2 — initialization settings
Fill in the necessary properties:
Name: the window name
Step 3 — confirmation
Save your settings and choose the API-based window you have just created.