An “API-based” engagement window must be configured in Conversational Cloud.
On a monitored flow Attach the API-based window to the relevant web engagement/campaign.
On an unmonitored flow Attach the API-based window to the relevant external engagement.
On create campaign flow and after setting up the Engagement you will need to choose or create a window.
Step 1 — Create an API-based window
In the window gallery page click the top right “Action” dropdown menu and select “Add API-based window”.
Step 2 — initialization settings
Fill in the necessary properties:
Name: the window name
Step 3 — confirmation
Save your settings and choose the API-based window you have just created.