In the Bot Accounts sub-application within Conversation Builder, use the Account Details page to configure account-level settings:
- Brand name and Industry: Using our Generative AI features? Enter or change your brand name and industry in the Management Console in Generative AI Enablement > Account details. During queries to the Large Language Model (LLM) service, this info is included in the prompt that gets sent to the service. It helps the responses to stay in bounds, i.e., specific to your brand, with fewer hallucinations.
- Watson Assistant: Enable or disable the IBM Watson NLU provider. When this is enabled, you can specify Watson Assistant as the NLU provider for a domain that you create.
- Google DialogFlow: Enable or disable the Google DialogFlow NLU provider. When this is enabled, you can specify Google DialogFlow as the NLU provider for a domain that you create.
- Conversation Context Service: Enable or disable the Conversation Context Service for custom data sharing across bots.
- Small Talk: Enable or disable support for small talk (chitchat) in your Conversation Builder bots. When you support small talk, you offer your consumers a more human-like experience.
- Post-conversation surveys: There are several account-level settings.