Messaging bots

A messaging bot is an AI program (virtual assistant) designed to communicate with humans through messaging platforms, such as Facebook and WhatsApp. Messaging bots can perform a variety of tasks, such as answering customer inquiries, providing information on products or services, scheduling appointments, and even making purchases. Learn more.

Voice bots

A voice bot is an AI program (virtual assistant) designed to communicate with humans through spoken language. Voice bots recognize both speech and the touch tones from the telephone, which are called DTMF tones. Voice bots are a powerful way to engage with your consumers through communication that is effortless and natural to them. Like messaging bots, voice bots can perform a variety of tasks. Learn more.

Concierge bots

A concierge bot is responsible for routing the consumer to the appropriate bot or agent to help them with their query. Interested in developing a concierge bot that's warm and efficient? Learn about LivePerson's LLM-powered Routing AI agent.

Post-conversation survey bots

A post-conversation survey bot lets you collect feedback from consumers at the end of a conversation with a custom bot or human agent. Use a survey bot to measure bot/agent and skill performance and to identify opportunities to improve on your quality targets. Learn more.

Manager bots

A manager bot is a bot that listens to all consumer messages on the account, so that it can take action as needed. Learn more.