This section contains API details that are common to every API’s resource and action.

Request Headers

Header Description
Authorization Contains token string to allow request authentication and authorization.
If-Match Contains data revision as known by the client. Allows to optimize the backend, networking and client resources utilization.

Response Headers

Header Description
eTag Account config object type collection revision
location URI Location of the newly created resource. This header is included only when the request created single object.

Query Parameters


Parameter Description Notes
v API version number Type: Double. Default Value: 1.0 (Most updated: v=4.0). Validation fail error code: 400


Parameter Description Notes
select Dynamic selection of the response fields YOGA 'gdata' dialect. Non-existing field: No error, blank in response. Supported fields: any in response body. **yoga GData dialect builder URL: There is a known issue with merging nested properties like hotkey(prefix),hotkey(suffix), the result is only hotkey(suffix) and not both. See
include_deleted Whether to include deleted items in the response or not Default: false

Path Parameters

Parameter Description Type
accountId LP site ID String
userId user ID Positive long number greater than zero
skillId skill ID Positive long number greater than zero
agentGroupId agent group ID Positive long number greater than zero

Entity Structure

Read only:

Attribute Description Type/Value
id Account Config object’s unique ID. long number
deleted Whether or not the item is deleted boolean


Attribute Description Type/Value  
name The agent group’s unique name. string  
parentGroupId The agent group’s parent group. Root agent group is the only group that has null parentGroupId. Note: Required if at least 1 agent group exists. number
isEnabled Whether or not the agent group is enabled. boolean  


Attribute Description Type/Value    
description The agent group’s description. string    
dateUpdated The last update user change date. Date (numbers) Optional The format: year-month-date hrs:min:sec

Entity Example

        "id": "1231234",
        "deleted": "false",
        "name": "newAgentGroup1",
        "description": "a new group of agents",
        "parentGroupId": "1",
        "isEnabled": "true"