Please note that this API relates to LivePersons legacy chat product which receives limited support and will be deprecated in the future.

It is recommended to build future integrations on top of LivePersons Messaging Platform SDK instead.

This method returns the available skills to transfer a chat. The list includes all skills that have at least one agent online and is not currently engaged in the chat.

Request

Method URL
GET https://{domain}/api/account/{accountId}/agentSession/{agentSessionId}/chat/{chatId}/transfer?v=1&NC=true

Request Headers

Header Description
Authorization Bearer {bearer-from-login}
Content-Type application/json
Accept application/json

Formats

The body media type must have one of the following formats:

  • XML
  • JSON

Response

Elements in the response

Name Description Type/Value
skill The available skills (id and name) to which the chat can be transferred. alphanumeric

Response Codes

Code Response
200 OK

Response example:

{
"transfer": {
  "skill":[
    {
      "id":"25975313","name":"Sales","onlineAgents":"1"
    },
    {
      "id":"26060413","name":"Billing","onlineAgents":"1"
    },
  ]
}
}