This method returns the available skills to transfer a chat. The list includes all skills that have at least one agent online and is not currently engaged in the chat.
Request
Method | URL |
---|---|
GET | https://{domain}/api/account/{accountId}/agentSession/{agentSessionId}/chat/{chatId}/transfer?v=1&NC=true |
Request Headers
Header | Description |
---|---|
Authorization | Bearer {bearer-from-login} |
Content-Type | application/json |
Accept | application/json |
Formats
The body media type must have one of the following formats:
- XML
- JSON
Response
Elements in the response
Name | Description | Type/Value |
---|---|---|
skill | The available skills (id and name) to which the chat can be transferred. | alphanumeric |
Response Codes
Code | Response |
---|---|
200 | OK |
Response example:
{
"transfer": {
"skill":[
{
"id":"25975313","name":"Sales","onlineAgents":"1"
},
{
"id":"26060413","name":"Billing","onlineAgents":"1"
},
]
}
}