This method returns the available skills to transfer a chat. The list includes all skills that have at least one agent online and is not currently engaged in the chat.

Request

Method URL
GET https://{domain}/api/account/{accountId}/agentSession/{agentSessionId}/chat/{chatId}/transfer?v=1&NC=true

Request Headers

Header Description
Authorization Bearer {bearer-from-login}
Content-Type application/json
Accept application/json

Formats

The body media type must have one of the following formats:

  • XML
  • JSON

Response

Elements in the response

Name Description Type/Value
skill The available skills (id and name) to which the chat can be transferred. alphanumeric

Response Codes

Code Response
200 OK

Response example:

{
"transfer": {
  "skill":[
    {
      "id":"25975313","name":"Sales","onlineAgents":"1"
    },
    {
      "id":"26060413","name":"Billing","onlineAgents":"1"
    },
  ]
}
}