You can find all the related configurations in the resources ID table, under Survey Screen.

Show CSAT if:

  • CSAT configured to appear according to:
    <bool name="show_feedback">
  • Conversation has an assigned agent.
  • Conversation’s CSAT wasn’t previously submitted.

Dismiss CSAT if:

  • User presses the submit button (answers get sent to the survey).
  • User chooses to skip the CSAT (skipped button pressed).
  • User fills in the CSAT details on another device.
  • If the CSAT is visible and the agent resumed the conversation.
 

The CSAT screen includes several content containers:

agentView (avatar and agent name)

You can either hide or show the agent avatar.

<bool name="show_agent_details_csat">
  • If the conversation has an assigned agent and its image was downloaded previously using profileUrl, this image shows in the view.

  • If no image available, default avatar displays. Its background and tint color can be set accordingly to agent bubble with lp_messaging_ui_ic_agent_avatar and agent_avatar_background_color.

  • If the conversation has assigned agent, the SDK uses the agent’s nickName.

ratingQuestionView (stars)

By default, it’s a blank label and always visible (you cannot configure its visibility).

Define the color for the stars:

<color name="feedback_fragment_star">

Rating question includes Agent by default in the text. If the conversation has assigned agent and the agent’s nickName is not empty, this nickName is used instead.

resolutionConfirmationView (yes/no)

You can either hide or show the confirmation view resolution.

<bool name="show_yes_no_question">

If both agentView (show_agent_details_csat) and resolutionConfirmationView (how_yes_no_question) are shown, resolutionConfirmationView will be always hidden (even if set to true).

Define the question text color:

<color name="feedback_fragment_title_yesno">

All the configuration related to Yes/No buttons is explained in the Survey Screen resources table and starting with the prefix: feedback_fragment_yesno_btn_.