Looking for guidance on how to implement effective automations? We've got you covered.
Generative AI best practices
- Routing AI agents - Routing consumers conversationally
- KnowledgeAI™ agents - Automating answers enriched via Generative AI
- Creating and managing prompts to send to the LLM
High-level best practices
- Conversational design
- Start with a bot template
- Train and tune NLU
- Support small talk
- Prevent consumer interruptions
- Resolve stuck conversations
- Custom code
- Custom event logging
- Reusable components
- A pre-launch checklist
More focused best practices
You'll find lower-level best practices throughout the Conversational Builder documentation:
- Voice bots
- Bot groups
- Dialogs
- Interactions
- Variables & slots
- Environment variables
- Global functions
- Patterns
- Debugging
- Deploying to Conversational Cloud
Interactions
- General interaction best practices
- Dialog Starter interactions
- Integration interactions
- Guided Routing interactions
- KnowledgeAI interactions
- Agent Transfer interactions
- Transfer Call interactions
- Send SMS interactions