Looking for guidance on how to implement conversational automations effectively? We've got you covered.

In this section, we've compiled a list of high-level best practices that you can follow to ensure that your conversational automation is successful. These practices include:

  • Developing a distinct voice
  • Identifying the bot and explaining its capabilities
  • Supporting small talk (chitchat)
  • Training and tuning the natural language understanding (NLU)
  • Resolving stuck conversations
  • And more

As you continue exploring our documentation, you'll also find more focused best practices that are tailored to specific features. Be sure to keep an eye out for these additional recommendations as well!