Support for the Google Dialogflow API v1 has been deprecated in Third-Party Bots. Please migrate to Dialogflow CX or Dialogflow ES.
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Third-Party Bots
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Agent Experience
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Chat Agent API
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Methods
- Start Agent Session
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- Retrieve Chat Sessions
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- Retrieve Data for Multiple Chats
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- End Chat
- Retrieve Chat Information
- Retrieve Participant Info
- Retrieve Visitor's Name
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Client Side Configuration
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JavaScript Chat SDK
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Methods
- getPreChatSurvey
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- authenticate
- addLine
- setVisitorTyping
- setVisitorName
- endChat
- requestTranscript
- getExitSurvey
- submitExitSurvey
- cancelSurvey
- getOfflineSurvey
- submitOfflineSurvey
- getState
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- getVisitorName
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Messaging Window API
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API Reference
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- Get Agent Public Profile
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- Publishing Text Content
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- Consumer Token Creation
- Init Connection
- Generate Upload URL
- Generate Download URL
- Messaging Window SDK
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Server Chat API
- Overview
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Methods
- Retrieve Availability
- Retrieve Available Slots
- Retrieve Estimated Wait Time
- Retrieve Pre-Chat Survey
- Retrieve Offline Survey
- Post Offline Survey
- Start Chat
- Retrieve Chat Resources, Events and Information
- Retrieve Chat Events
- Add Lines / End Chat
- Retrieve Chat Information
- Retrieve Visitor's Name
- Retrieve the Visitor's Typing Status
- Retrieve the Agent's Typing Status
- Set the Visitor's Typing Status
- Retrieve Exit Survey Structure
- Submit Survey Data
- Send a Transcript
- Sample Postman Collection
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Contact Center Management
- Agent Groups API
- Agent Survey For Messaging Configuration API
- Agent Survey For Messaging Runtime API
- Agent Status Reason API
- Automatic Messages API
- Audit Trail API
- LOBs API
- Predefined Content API
- Predefined Categories API
- Profiles API
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- Skills API
- Users API
- Unified Automatic Messages API
- Special Occasions API
- Workdays API
- Developer Tools
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Reporting
- Consumer Messaging History API
- Data Access API
- Engagement History API
- Messaging Interactions API
- Personal Data Deletion API
- Data Usage Audit API
- Agent Metrics API
- Messaging Operations API
- Operational Realtime API
- Outbound Configuration API
- Outbound Reporting API
- Key Messaging Metrics API
- Agent Activity API
- Actual Handle Time API
- Net Handle Time API
- Engagement Controller API
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Messaging Channels
- Connector API
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Mobile App Messaging SDK for Android
- Overview
- Quick Start
- Configure the Android SDK
- Push Notifications
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Advanced Features
- Audio Messages
- Campaigns
- Certificate Pinning
- CSAT Behavior
- Dynamic Welcome Message
- Photo and File Sharing
- Welcome Message with Quick Replies
- Scroll Behavior Configuration
- Logging
- Voice and Video
- Offline Messaging
- Proactive and IVR Deflection to App Messaging
- Speech Recognition
- Step Up Authentication
- Multiple Consumer IDPs
- SDK APIs
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- String Localization
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Mobile App Messaging SDK for iOS
- Overview
- Configure the iOS SDK
- Push Notifications
- Quick Starts
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Advanced Features
- Audio Messages
- Campaigns
- Certificate Pinning
- CSAT Behavior
- Logging
- Offline Messaging
- Proactive and IVR Deflection to App Messaging
- Photo and File Sharing
- Scroll Behavior Configuration
- Speech Recognition
- Unauthenticated In-App Messaging
- Voice and Video
- Welcome Message with Quick Replies
- Step Up Authentication
- Multiple Consumer IDPs
- SDK APIs
- SDK Attributes
- String Localization
- Release Notes
- Resources
- Apple Messages for Business SDK
- Push Notification Service
- Proactive Messaging
- Connect To Messaging
- Message Routing API
- Messaging REST API
- Messaging Platform SDK
- Rich Messaging
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Security & Authentication
- Cookies and Conversational Cloud
- Consumer Authentication
- Consumer Delegation
- Conversational Cloud Applications
- Authorizing Conversational Cloud Applications
- Login Service API
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MTLS
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Methods
- Get all certificates by account
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- Collect certificate
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- P12 key tester
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- Forward get request
- Forward post request
- Update certificate from file
- Creating a P12 file
- Content Security Policy
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