Support for the Google Dialogflow API v1 has been deprecated in Third-Party Bots. Please migrate to Dialogflow CX or Dialogflow ES.
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Third-Party Bots
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Agent Experience
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Chat Agent API
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Methods
- Start Agent Session
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- Retrieve Available Agents
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- Determine Incoming Chat Request
- Accept a Chat
- Retrieve Chat Sessions
- Retrieve Chat Resources, Events and Information
- Retrieve Data for Multiple Chats
- Retrieve Chat Events
- Send Lines and Structured Content
- End Chat
- Retrieve Chat Information
- Retrieve Participant Info
- Retrieve Visitor's Name
- Retrieve Agent's Typing Status
- Set Agent's Typing Status
- Retrieve Visitor's Typing Status
- Retrieve Available Skills
- Transfer a Chat
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- Submit Survey Data
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Client Side Configuration
- Engagement Window Customization
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JavaScript Chat SDK
- Overview
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Methods
- getPreChatSurvey
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- requestChat
- authenticate
- addLine
- setVisitorTyping
- setVisitorName
- endChat
- requestTranscript
- getExitSurvey
- submitExitSurvey
- cancelSurvey
- getOfflineSurvey
- submitOfflineSurvey
- getState
- getAgentLoginName
- getVisitorName
- getAgentId
- getRtSessionId
- getSessionKey
- getAgentTyping
- getEstimatedWaitTime
- disposeVisitor
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Messaging Window API
- Overview
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API Reference
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- Get Agent Public Profile
- Request Builder
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- New Conversation
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- Subscribe to Conversation Metadata
- Unsubscribe from Conversation Metadata
- Publishing Text Content
- Subscribe to Messaging Events
- Consumer Token Creation
- Init Connection
- Generate Upload URL
- Generate Download URL
- Messaging Window SDK
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Server Chat API
- Overview
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Methods
- Retrieve Availability
- Retrieve Available Slots
- Retrieve Estimated Wait Time
- Retrieve Pre-Chat Survey
- Retrieve Offline Survey
- Post Offline Survey
- Start Chat
- Retrieve Chat Resources, Events and Information
- Retrieve Chat Events
- Add Lines / End Chat
- Retrieve Chat Information
- Retrieve Visitor's Name
- Retrieve the Visitor's Typing Status
- Retrieve the Agent's Typing Status
- Set the Visitor's Typing Status
- Retrieve Exit Survey Structure
- Submit Survey Data
- Send a Transcript
- Sample Postman Collection
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Contact Center Management
- Agent Groups API
- Agent Survey For Messaging Configuration API
- Agent Survey For Messaging Runtime API
- Agent Status Reason API
- Automatic Messages API
- Audit Trail API
- LOBs API
- Predefined Content API
- Predefined Categories API
- Profiles API
- Shift Status API
- Skills API
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- Unified Automatic Messages API
- Special Occasions API
- Workdays API
- Developer Tools
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Reporting
- Consumer Messaging History API
- Data Access API
- Engagement History API
- Messaging Interactions API
- Personal Data Deletion API
- Data Usage Audit API
- Agent Metrics API
- Messaging Operations API
- Operational Realtime API
- Outbound Configuration API
- Outbound Reporting API
- Key Messaging Metrics API
- Agent Activity API
- Actual Handle Time API
- Net Handle Time API
- Engagement Controller API
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Messaging Channels
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- Mobile App Messaging SDK for Android
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Security & Authentication
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MTLS
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Methods
- Get all certificates by account
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