Getting Started with the Server Chat API
In order to use the Server Chat API, please follow the steps below:
Retrieve your domain. Use the LivePerson Domain API to retrieve this information by providing the following service name:
Use a Global LivePerson application key. Please also refer to the authorization segment of each method for an example of how to use the following Global Key:
The LiveEngage chat window is based on a browser and will display in any desktop or mobile browser. In order to re-create and build the chat window for integration into non-browser applications, brands can utilize the Server Chat API. Before using the Server Chat API, you'll need to create a visitor session. You can do that by utilizing getEngagement from the App Engagement API.
When using this API, it is recommended that you implement our Retry Policy and KeepAlive best practices
Note - there is a known limitation with the reporting surrounding this API. The data returned on external engagements (like Abandoned Values or Interactive Chats) will be partial or incorrect. This will be fixed in the future but should be taken into consideration when working with the API currently.
Incorporate LiveEngage chat window into a desktop application (gaming app, trading app, etc)
Add chat into dedicated desktop music application
Add chat into your mobile app
Sample Postman Collection
For a sample postman collection for the Server Chat API, click here.