In order to retrieve the Agent's public profile during a conversation (which is useful if you're looking to display specific agent details, like agent name or picture, during the conversation), use the below method.

curl https://$LP_ACCDNDOMAIN/api/account/$LP_ACCOUNT/configuration/le-users/users/$LP_AGENT_PID

The Agent's public profile will look like this when retrieved:

```JSON {"employeeId":"XXX", "nickname":"ZZZ", "fullName":"YYYY" }

employeeId is determined within LiveEngage. Please note that this is an external facing parameter, retrievable with this API, and thus should not contain any sensitive information