Note: the push service is available only for customers using the Mobile App Messaging SDK, for iOS or Android.

Introduction

Mobile App Messaging provides brands with the ability to provide their customers with an ongoing, continuous conversation that takes place on their time. For Mobile App Messaging to be successful, push notifications must be configured in order to send customers incoming messages when they are not inside the app.

LivePerson’s push service interfaces directly with Apple’s APNS and Google’s FCM push notification services. For brands who wish to refrain from sharing their tokens/certificates, LivePerson offers the option to configure their push to the URIs of their choice and to utilize their own logic, see: Push Proxy