Please note that this API relates to LivePersons legacy chat product which receives limited support and will be deprecated in the future.

It is recommended to build future integrations on top of LivePersons Connector API and Messaging Window API instead.

Returns an XML or JSON response with an Offline survey, or posts an Offline survey.


Method URL
GET https://{domain}/api/account/{accountId}/chat/offlineSurvey?v=1&NC=true


  • XML
  • JSON

Request Headers

Header Description
Authorization LivePerson appKey=721c180b09eb463d9f3191c41762bb68
Content-Type application/json
Accept application/json

Query Parameters

Name Description Type Notes
skill Requests a survey for a specific skill. alphanumeric  
visitorProfile Requests a survey for a specific visitor profile. alphanumeric If both the skill and visitor profile parameters are provided, only the visitor profile parameter will be considered.
visitorId The ID of this visitor. alphanumeric  
surveyName Requests a specific survey. alphanumeric If visitorProfile or skill parameters are provided, and a survey with this name exists, the requested survey will be returned unless there is a rule that overrides this name.


Response Codes

Code Description
200 Successful

JSON Example

      "survey" : {
        "id" : "40290",
        "title" : "",
        "header" : "Send A Message",
        "questions" : {
          "question" : {
            "mandatory" : "false",
            "order" : "0",

            "validationType" : "alpha_numeric",
            "logicId" : "6",
            "id" : "13387460",
            "type" : "Text Area",
            "label" : "What do you want? :",
            "lastKnownValue" : ""

Elements in the Response

Name Description Type/Value Notes
title For future use. alphanumeric  
header The survey's displayed header. alphanumeric  
question Contains all the question data.    
mandatory Whether this question is mandatory in the survey. Boolean  
order The order of the question in the survey.   You should display the questions according to their order number.
logicId Unique ID of this question for logic.   See Logic below.
id Unique ID of this question.    
type Identifies the question answer type. Dropdown Box
Radio Button (side by side)
Radio Button
Text Field
Text Area
validationType Identifies the question validation type. alphanumeric
label The displayed question label. alphanumeric  
lastKnownValue An old value from an earlier session (for non-selection questions). alphanumeric You should show it to the user as the default value for this question.
entry A selection question item.    
checked Indicates whether this item should be selected when you show this question to the user. Boolean  
value (entry) The label of the selection item. alphanumeric  
Logic Exists if this question has any logic.    
showLogicId The logic ID of the question to be displayed if this item is selected. numeric