Please note that this API relates to LivePersons legacy chat product which receives limited support and will be deprecated in the future.

It is recommended to build future integrations on top of LivePersons Connector API and Messaging Window API instead.

Returns the estimated wait time in seconds before a chat starts.

The following wait times are explained below:

Wait Times Description
0 At least one agent is available for chat immediately (the agent is online and has not exceeded his/her maximum number of chats).
-1 No agents are online and/or chat service is unavailable.
-2 Chat service is available, however there is not enough data to predict the estimated wait time.

Note: This method cannot be called for a particular agent.


Method URL
GET https://{domain}/api/account/{accountId}/chat/estimatedWaitTime?v=1&NC=true


  • XML
  • JSON

Request Headers

Header Description
Authorization LivePerson appKey=721c180b09eb463d9f3191c41762bb68
Content-Type application/json
Accept application/json

Query Parameters

Name Description Type/Value
skill Checks for the wait time for a specific skill. alphanumeric
serviceQueue Service queue name. Checks for the wait time in a specific Service Queue. alphanumeric


Response Codes

Code Description
200 Successful

JSON Example

      "estimatedWaitTime": 0