Returns the estimated wait time in seconds before a chat starts.

The following wait times are explained below:

Wait Times Description
0 At least one agent is available for chat immediately (the agent is online and has not exceeded his/her maximum number of chats).
-1 No agents are online and/or chat service is unavailable.
-2 Chat service is available, however there is not enough data to predict the estimated wait time.

Note: This method cannot be called for a particular agent.


Method URL
GET https://{domain}/api/account/{accountId}/chat/estimatedWaitTime?v=1&NC=true


  • XML
  • JSON

Request Headers

Header Description
Authorization LivePerson appKey=721c180b09eb463d9f3191c41762bb68
Content-Type application/json
Accept application/json

Query Parameters

Name Description Type/Value
skill Checks for the wait time for a specific skill. alphanumeric
serviceQueue Service queue name. Checks for the wait time in a specific Service Queue. alphanumeric


Response Codes

Code Description
200 Successful

JSON Example

      "estimatedWaitTime": 0