Use LivePerson Conversation Builder to design and scale with AI-powered bots. Our intuitive, point-and-click interface makes it easy to build bots and automate conversations.

Bot building made easy

Even non-technical staff can build and optimize AI-powered chatbots. Conversation Builder offers a point-and-click interface with a guided assistant that walks users through the creation of automated conversations. And with a library of prebuilt conversation templates for a variety of use cases across multiple industries, you don’t have to start from scratch.

A flexible bot management tool

Build automated conversation flows once, and run them on every messaging channel. Easily integrate into any back-end system including CRM, scheduling tools, order and inventory management systems, payment platforms, and more.

Identify and resolve bot failure points with MACS

Our Meaningful Automated Conversation Score (MACS) is the first measurement of how much friction consumers experience in automated conversations. This built-in analysis assesses how well bots are helping with customer queries, highlights common points of failure like poor routing, and helps you quickly move to bot tuning in Conversation Builder.

Automate answers enriched via Generative AI

If you’re using Conversation Builder bots to automate answers to consumers, you can send answers that are enriched by KnowledgeAI's LLM-powered answer enrichment service. The resulting answers, formulated via Generative AI, are accurate, contextually aware, and natural-sounding. Learn more.

Access Conversation Builder

  1. Log into Conversational Cloud.
  2. Open the menu on the left side of the page, and select Automate > Conversation Builder.

    The Automate menu with the Conversation Builder menu option highlighted

Try the tutorial

If you're just beginning with Conversation Builder, we recommend the Getting Started tutorial series.