Understand your API version

There are two versions of the Conversation Orchestrator APIs: v1 and v2. v2 was released in July 2021. This newer version applies to both the Conversation Context Service and the Next Actions APIs and unlocks the following benefits:

  • Higher scalability
  • Better data security through the OAuth 2.0 authorization mechanism
  • Visibility into Dynamic Routing policy execution logs
  • Better APIs, i.e., update multiple context variables in a single call
  • Better data security through improved encryption

Within this Conversation Orchestrator section of the Developer Center, please refer to the v1 or v2 documentation as appropriate for your case.

To determine whether you are on v2, check the API Authorization page in the UI, and consult the discussion on API Authorization.

Upgrade to v2 APIs

LivePerson is gradually upgrading all accounts from v1 to v2, as the v1 APIs will be deprecated on June 30, 2024. If you haven’t been contacted yet but want to be upgraded to v2 sooner, please contact your LivePerson representative.