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The Bot Analytics application is intended to provide real time data on your bots, so you can use the data to understand bot activity and thereby determine effectiveness. Given this goal, you can use the application to query for and download data for any 60-day time period in the last 13 months. If you need to download at one time the data for a longer time period, use Analytics Builder.

Access Bot Analytics

To access the Bot Analytics application

  1. On the left sidebar in Conversational Cloud, click the icon.
  2. In the Conversational AI dashboard, click Bot Analytics.