Sends a chat line to the agent. The response will echo the line sent.

Notes:

  • This line will also appear in the next onLine event.
  • It is recommended to pass in success and error callbacks to his method in order to validate that the line has been sent.

Request

Properties

Value Description Type Required Notes
text The string the visitor typed to send to the agent. string Required This will always be treated as a string for security purposes, so even HTML will be deciphered as a string on the agent's side.

Sample code

var failedRequest = myChat.addLine({
    text: "Hello, can you help me?",
    success: myChat.lineAdded,
    error: myChat.lineFailed,
    context: myChat
});

if (failedRequest && failedRequest.error) {
    alert(failedRequest.error);
}

Response

Sample response

{ "text": "Hello, can you help me?" }