The capacity (or number of slots) in the chat system, is the total number of chats that can be handled simultaneously by all online agents. Since some agents can handle multiple chats, the number of slots is usually larger than the number of agents. Available Slots refers to the number of slots that are free at the current time.

Request

Method URL
GET https://{domain}/api/account/{accountId}/chat/availableSlots?v=1&NC=true

Formats

  • XML
  • JSON

Request Headers

Header Description
Authorization LivePerson appKey=721c180b09eb463d9f3191c41762bb68
Content-Type application/json
Accept application/json

Query Parameters

Name Description Type Notes
skill Calculates the number of available slots in queue for a specific skill. alphanumeric  
maxWaitTime The maximum time in seconds that a visitor can wait before a chat starts. numeric Must be between 0 and 86,400 seconds (24 hours). Use 0 for immediate availability.

Availability for a specific agent can be requested using the following parameter:

Name Description Type Notes
agent Agent login name, calculates the number of available slots for a specific agent. alphanumeric Cannot be used with other parameters.

Notes:

  • The calculation of wait time is based on a statistical estimate and might constantly change.
  • When the number of available slots is unlimited the response is -1.

Response

Response Codes

Code Description
200 Successful

JSON Example

    {
      "availableSlots": 1
    }