Please note that this API relates to LivePersons legacy chat product which receives limited support and will be deprecated in the future.
It is recommended to build future integrations on top of LivePersons Connector API and Messaging Window API instead.
The capacity (or number of slots) in the chat system, is the total number of chats that can be handled simultaneously by all online agents. Since some agents can handle multiple chats, the number of slots is usually larger than the number of agents. Available Slots refers to the number of slots that are free at the current time.
|Calculates the number of available slots in queue for a specific skill.
|The maximum time in seconds that a visitor can wait before a chat starts.
|Must be between 0 and 86,400 seconds (24 hours). Use 0 for immediate availability.
Availability for a specific agent can be requested using the following parameter:
|Agent login name, calculates the number of available slots for a specific agent.
|Cannot be used with other parameters.
- The calculation of wait time is based on a statistical estimate and might constantly change.
- When the number of available slots is unlimited the response is -1.