Request
Request ID generated by the client. It should be unique per WebSocket session in order to identify the request. This ID will be reflected by the server in the response to the request.
Contains one of the APIs request type names
body
Updates conversation metadata like: state, CSAT, TimeToRespond police etc... Consumer and agent might have different permissions.
conversationField
Consumer satisfaction information. The data that was submitted by the consumer after the conversation was closed.
JSON Output
valid
JSON Schema
You can find the json schema definition of this message here: assets/schema/ws/consumerRequests.json
Response
root
General response message with string description.
Defines that the message is a response
The ID of the request that originated this response
Contains one of the APIs response type names
Response code according to the HTTP status codes standard
Optional text description for the response
JSON Output
valid
JSON Schema
You can find the json schema definition of this message here: assets/schema/infra/stringResp.json