General limitations

  • Navigation action - when navigation action button is tapped on Facebook Messenger templates, Google Maps will be displayed in Facebook webview with the structured content coordinates location and not the exact address. Important to consider this when using the navigation action. (This is currently in planed to be resolved in the next versions of msg-gw-facebook).

  • Generic and Button templates - Facebook "Default action" will not be supported.

  • Default message size is limited to 15,000K. Keep this in mind when building large templates.

  • Facebook allows various actions within buttons - share user location, share email, and phone number - this is not supported with LivePerson's templates.

Error conditions

Agent or bot will receive an error when trying to send Structured Content elements with the following configurations:

Button and Generic Templates:

  • If there are more than 3 button items

  • If number of characters in text (on main card) larger than 640 (UTF-8-encoded)

  • If number of characters on button text title is larger than 20

  • If number of characters in "title" or “subtitle” text is more than 80

  • If map element is applied

Generic Template Only:

  • If a "subtitle" tag is placed without a “title” tag in the structured content card template

  • If a "image" element is placed without a “title” text in the structured content card template

  • If a "button" elements are placed without a “title” text in the structured content card template