Overview

In WhatsApp Business Messages, a Reply Button Message has the following structure:

  1. Image Header (optional)
  2. Title
  3. Subtitle
  4. Footer (optional)
  5. Buttons (between 1 and 3)

Note: We only support image headers and text headers (Title element).

Examples of WhatsApp Reply Button

WhatsApp Reply Button Examples

Reply Button

The Reply Button is the container that holds the information that should be displayed by the connector.

Property Name Description Type Required
type Type of container Enum Y
tag Tag of template view must be generic Enum Y
elements Array of elements/templates that contains the actual content of the reply button. The elements must be in the following order:
1) Image header
2) Title
3) Subtitle
4) Footer
5) Button
The description and at least a button is required.		 Array(Element) Y

JSON Representation Card

{
  "type": "vertical",
  "tag": "generic",
  "elements": [Image, Title, Description, Button, Button, Button]
}

Image Header

A image can be used as an header and it will be displayed at the top of the Reply Button. The image size should be under 5MB.

Property Name Description Type Required
type Must be "image". Identifies the element as an object of type image. Enum Y
url The URL of the image that will be sent to Facebook. The domain where the image is being stored must be whitelisted before it can be used. String Y

JSON Representation

{
  "type": "image",
  "url": "https://d1hryyr5hiabsc.cloudfront.net/web2020/img/resources/rep-great-ai-divide@1x.jpg"
}

Title

Title is a textual header for the reply message. Since the title is part of the body message, using an image and a title (header) at the same time is supported. Furthermore the title length is not limited to the length of header described in the Meta documentation

Property Name Description Type Required
type Must be "text". Identifies the element as an object of type text. Enum Y
tag Must be "title". If missing, the first text element in the template will be set as the card text. Enum Y
text The actual text of the headline. The text can not be longer than 1024 characters shared with the subtitle. String Y

JSON Representation

{
  "type": "text",
  "tag": "title",
  "text": "The great AI divide"
}

Subtitle

The text of the rich card.

Property Name Description Type Required
type Must be "text". Identifies the element as an object of type text. Enum Y
tag Must be "subtitle". If missing the first text element in the template will be set as the card text. Enum Y
text The description text. The text can not be longer than 1024 characters shared with the title. String Y

Footer of the card.

Property Name Description Type Required
type Must be "text". Identifies the element as an object of type text. Enum Y
tag Must be "footer". Enum Y
text The description text. The text can not be longer than 60 characters shared with the title. String Y

JSON Representation

{
  "type": "text",
  "text": "Will be processed in 1 working day",
  "tag": "footer"
},

Button

A button at the bottom of a rich card.

Property Name Description Type Required
type Must be "button". Identifies the element as an object of type button. Enum Y
title The text of the button. Please refer to the Meta documentation for the text length. String Y
click The click operations that should be executed when the customer clicks the button. These click operations must contain at least one action. The WhatsApp only supports the publishText ClickOperations Y 
{
  "type": "button",
  "title": "Retry same address",
  "click": ClickOperations
}

Full Template

{
  "type": "vertical",
  "tag": "generic",
  "elements": [
    {
      "type": "image",
      "url": "https://d1hryyr5hiabsc.cloudfront.net/web2020/img/resources/rep-great-ai-divide@1x.jpg"
    },
    {
      "type": "text",
      "text": "Package delivery update",
      "tag": "title"
    },
    {
      "type": "text",
      "text": "Hi! It was not possible to deliver your package on the 16th of August 2021. Please select a desired delivery location.",
      "tag": "subtitle"
    },
    {
      "type": "text",
      "text": "Will be processed in 1 working day",
      "tag": "footer"
    },
    {
      "type": "button",
      "title": "Retry same address",
      "click": {
        "actions": [
          {
            "type": "publishText",
            "text": "Retry same address"
          }
        ]
      }
    },
    {
      "type": "button",
      "title": "Pickup point",
      "click": {
        "actions": [
          {
            "type": "publishText",
            "text": "Pickup point"
          }
        ]
      }
    },
    {
      "type": "button",
      "title": "Post office",
      "click": {
        "actions": [
          {
            "type": "publishText",
            "text": "Post office"
          }
        ]
      }
    }
  ]
}